Mobile / Slots
Your account data at captian77 is handled with a clear, documented approach — what we collect, why we collect it, and how you can review or correct it. This policy applies to every account action, from login through payment with DANA, OVO, or GoPay, and remains in effect wherever access is permitted under local law.
When you create an account with captian77, we collect the information you enter directly: your registered name, contact details, and the payment method you use — whether that is DANA, OVO, GoPay, Bank Transfer, or QRIS. We also collect technical session data, including device type, browser session identifiers, and IP region, to keep your account secure and to ensure access remains within the regions where local law permits it. Transaction records tied to deposits and withdrawals through your chosen e-wallet or bank transfer are retained for the period required to resolve disputes and maintain accurate account history. We do not sell this data to advertising networks. We do not share it with unaffiliated third parties except where required by applicable law or to process your payment through the relevant payment provider. Cookies and session tokens are used to maintain your logged-in state across the lobby — sports markets, live casino tables, and slot rooms. You can clear these through your browser settings; doing so will end your active session. The full retention schedule and the legal basis for each data category are described in the sections below.
Deposit and withdrawal records via DANA are stored in your account transaction history and retained for the period required under applicable policy.
OVO payment data is processed through the OVO provider network; captian77 retains only the transaction reference and amount visible in your account.
GoPay transfers are logged at the point of instruction. The record appears in your wallet history and is available to you from the account dashboard after login.
Bank Transfer instructions create a reference record on your account. We hold this reference for dispute resolution and account verification as required.
QRIS scan payments are confirmed and logged in real time. The confirmation reference is stored under your account's transaction records.
This policy covers the data captian77 processes directly through its platform and account systems. It does not extend to third-party services you reach through external links, nor does it govern how payment providers such as DANA or OVO handle data on their own systems. Understanding the boundary helps you know which entity to contact when a question arises.
All data collected during login, session authentication, and account management is covered fully by this policy. This includes your registered credentials and any security checks shown during the login flow.
Transaction references for DANA, OVO, GoPay, Bank Transfer, and QRIS are within scope. The payment provider's own data handling — what happens on their network — falls under their separate privacy terms, not ours.
Your in-session activity — which sports markets you browse, which slot rooms or live casino tables you visit — is logged at the session level for account security and service continuity. Game content delivered by studios such as PG Soft or CQ9 is governed by their own platform agreements.
Links from the captian77 platform to external sites, payment portals, or app stores lead outside the scope of this policy. Once you leave our platform, the destination's own privacy terms apply. We cannot speak to their data practices.
You have several practical options under this policy, available through your account and through our support channel. Reviewing your stored information is the starting point: your account dashboard shows the profile details we hold, the payment methods you have used, and your transaction history. If any detail is incorrect — a registered name, contact address, or linked payment method — you can raise a correction request directly from the account settings page or by contacting support. For questions about how long we hold a specific data category, or to ask about the basis on which we process it, the support channel listed in the Contact section below is the correct path. We aim to acknowledge data-related requests clearly and follow up through the same channel. Where local law grants additional rights around access or erasure, we handle those requests through the same contact route, subject to the requirements and limitations that applicable law sets out.
Your account dashboard after login shows the profile data and transaction history we hold. Check this first before raising a support request — many questions are answered by what is already visible there.
If your registered name, contact information, or linked payment method is wrong, go to account settings and follow the correction fields shown. For changes that require verification, the on-screen instructions explain what to submit.
For questions about retention periods, processing basis, or specific data categories not visible in the dashboard, contact support through the channel listed in this page's Contact section. Include your account reference in the message.
Where local law permits a formal access or deletion request, submit it through the same support channel with your account email. We will follow up through that thread and handle it subject to applicable legal requirements.
For any question about your account data, a correction request, or a policy inquiry, the paths below connect you directly to the team that handles these matters. Mention your account email when you write so we can locate your records without delay.
The live chat widget is available from the account-logged-in view. Start a chat and select the account or privacy topic from the subject menu to route your request correctly.
Send your data or policy question to our support email address shown in your account help section. Include your registered email and the specific data category your question concerns.
The help centre linked from your account dashboard includes a dedicated section for privacy and data questions. Browse the listed topics or submit a form directly from that section.
Security measures on your captian77 account include session-level encryption for login and payment steps, meaning your DANA, OVO, or GoPay transaction instructions travel over an encrypted connection. Cookies used on the platform are limited to session management and service continuity — we do not use them for cross-site advertising profiling. You can see which cookies are active through your browser's built-in storage viewer, and clearing them ends your current session without affecting your stored account data.
We keep account and transaction records for the period needed to resolve disputes and meet applicable legal requirements. Once that period ends and no active dispute exists, records are deleted or anonymised according to the schedule in our internal data policy.
Session cookies keep you logged in across the lobby — sports markets, slots, and live casino tables. No advertising cookies are set. You can delete session cookies from your browser settings; this will log you out of your current session.
Login security relies on the credentials you set at registration. If you suspect unauthorised access, use the password reset path shown on the login page immediately, then contact support through live chat to flag the account for review.
When we update this policy, the revised version is published on this page with the update date shown at the top. For changes that affect how we handle your data in a material way, we send a notification to your registered account email before the change takes effect.
The questions below cover what we get asked most about data handling, account records, and your rights under this policy. If your question is not here, the support paths in the Contact section above will connect you to the right team.
We collect what you enter at registration — name, contact details, and payment method — plus session-level technical data such as device type and IP region. Transaction references for DANA, OVO, GoPay, Bank Transfer, and QRIS are also stored in your account history.
Transaction records are retained for the period required to handle disputes and meet applicable legal requirements. The exact period depends on the transaction type and local law applicable to your region. You can view your transaction history at any time from the account dashboard after login.
Yes. Your account dashboard shows the profile data and payment history we hold. To correct a detail — such as a registered name or contact address — go to account settings and follow the fields shown there. For changes requiring verification, the on-screen steps explain what to submit.
We do not sell your data to advertising networks. We share data with payment providers — such as DANA, OVO, or GoPay — only to process your transactions, and with other parties only when required by law. Each payment provider operates under its own privacy terms for data it processes on its network.
Cookies on the captian77 platform are used for session management only — they keep you logged in as you move between the sportsbook, live casino, and slot rooms. No advertising cookies are set. You can clear cookies through your browser settings; this will end your active session but will not delete your account data.
Use the live chat from your logged-in account view, or send your question to the support email shown in the account help section. Include your registered email address and the specific data category your question concerns so we can locate your records and respond accurately.